Terms applicable to custom-manufactured pouch packing machines and related services
All pouch packing machines manufactured by AMS Machinery are custom-built to client specifications. Production involves procurement of raw materials, fabrication, electrical assembly, and testing — all of which begin only after receiving the confirmed order and applicable advance payment.
Once the manufacturing process commences, the materials and labour committed to your specific order cannot be reversed or reallocated. Accordingly, payments received are applied directly toward production and are committed in nature.
Any advance payment, booking amount, or partial payment made by the customer toward an order is treated as a commitment fee and is allocated to production planning, raw material procurement, and capacity reservation in our manufacturing schedule.
Refunds are generally not applicable for custom-manufactured machinery once an order has been confirmed. However, in limited circumstances, refunds may be evaluated by AMS Machinery on a case-by-case basis, subject to the following:
The following are non-refundable under all circumstances, irrespective of order status:
If a machine is found to have a manufacturing defect upon delivery, AMS Machinery will undertake to repair or replace the defective component as per the applicable Warranty Policy. This is the exclusive remedy available to the customer for manufacturing-related issues.
Manufacturing defects do not entitle the customer to a monetary refund. All such concerns are addressed through repair, part replacement, or service intervention as deemed appropriate by our technical team.
Cancellation requests by the customer after order confirmation are governed by our separate Cancellation Policy. Please refer to it for detailed terms.
In all cases of customer-initiated cancellation, payments already received are retained by AMS Machinery toward committed costs and capacity reservation, and are not refunded.
Spare parts, accessories, and consumables purchased separately are also non-returnable and non-refundable, except in cases of demonstrated manufacturing defect verified by our technical team.
Items damaged during transit must be reported within 48 hours of delivery with supporting photographs. Claims raised after this window cannot be entertained.
AMS Machinery shall not be liable for any refund, compensation, or claim arising due to delays or non-performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, transportation disruptions, supply chain delays, labour disputes, or pandemic-related restrictions.
The terms of this Refund Policy form a binding part of every order placed with AMS Machinery. By making any payment — whether through our website, payment gateway, bank transfer, or any other mode — the customer acknowledges and agrees to these terms.
Detailed and order-specific terms, including any negotiated arrangements, are confirmed in writing in the official quotation or order acknowledgement issued by AMS Machinery at the time of booking.
This Refund Policy is governed by the laws of India. Any dispute, claim, or controversy arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts in Noida / Gautam Buddh Nagar, Uttar Pradesh.
We believe in clear and transparent communication. Speak with our team to understand exactly what's included in your order, the delivery timeline, and the after-sales support — before making any commitment.