Privacy Policy
At AMS Machinery, we value your privacy and are committed to ensuring that your personal and business information remains secure. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, purchase a pouch packaging machine, or interact with us through different channels.
1. Information We Collect
To provide a seamless experience, AMS Machinery may collect the following types of information:
1.1 Personal Information
- Full Name
- Email Address
- Phone Number (including WhatsApp for communication)
- Business Name
- Shipping & Billing Address
1.2 Transactional & Payment Information
- Order Details (Machine Model, Custom Features, etc.)
- Payment Information (UPI, Bank Transfer, Credit/Debit Card Details)
- GST Number (if applicable)
1.3 Website & Usage Information
- Your interactions with our website (www.amsmachinery.in)
- Pages visited, time spent, and preferences
- Device Information (IP Address, Browser, Operating System)
We collect this data to improve our pricing transparency, customer service, and machine recommendations.
2. How We Use Your Information
AMS Machinery uses the collected data for the following purposes:
✅ Order Processing & Delivery – To confirm your order, generate invoices, arrange delivery, and provide tracking updates.
✅ Customer Support & After-Sales Service – To offer troubleshooting, warranty claims, and technical assistance.
✅ Pricing & Quotation – To provide customized quotations based on your business needs.
✅ Marketing & Promotions – We may send promotional offers, discounts, and new machine updates via email, SMS, or WhatsApp (with your consent).
✅ Website Optimization – To improve our website’s user experience and product recommendations based on customer interests.
3. Data Protection & Security
We prioritize data security and implement the following measures to protect your information:
🔒 Encryption & Secure Payments – All transactions on our website are processed through SSL-encrypted payment gateways to prevent fraud.
🛡️ Restricted Access – Only authorized AMS Machinery personnel can access sensitive customer data.
📜 No Data Selling Policy – We do not share, sell, or trade your personal information with third parties for marketing purposes.
🔍 Third-Party Services – We only use trusted logistics, payment, and email service providers who comply with standard security protocols.
4. Data Sharing & Third-Party Disclosure
AMS Machinery only shares your data in limited cases:
- Shipping & Delivery Partners – Your address and contact details are shared with courier services for product delivery.
- Payment Gateways – When processing online transactions, your data is securely transmitted to the payment provider.
- Legal Compliance – If required by law, we may disclose your information to government authorities.
We do not share data with third-party advertisers or marketing companies.
5. Cookies & Tracking Technologies
We use cookies and analytics tools to enhance your browsing experience on our website.
5.1 What Are Cookies?
Cookies are small data files stored on your device when you visit our website. They help us:
✔️ Understand customer preferences and improve product recommendations.
✔️ Track website performance and page visits.
✔️ Provide a smoother browsing experience by saving login details (if enabled).
You can disable cookies through your browser settings, but this may affect website functionality.
6. Data Retention Policy
We retain customer data for the following periods:
📁 Order & Transaction Records – Stored for 5 years (as per Indian tax laws).
📞 Customer Support Interactions – Stored for 1 year for better assistance.
📧 Marketing Preferences – You can opt out of marketing emails/SMS anytime.
If you wish to delete or modify your data, contact us at sales@amsmachinery.in.
7. Your Privacy Rights
As an AMS Machinery customer, you have the right to:
✔️ Access Your Data – Request a copy of the personal data we have stored.
✔️ Update/Modify Your Information – Correct any outdated or incorrect details.
✔️ Opt-Out of Marketing – Unsubscribe from promotional messages anytime.
✔️ Request Data Deletion – Ask us to delete your records (subject to legal obligations).
To exercise these rights, email us at sales@amsmachinery.in with your request.
8. Policy Updates & Changes
AMS Machinery reserves the right to update this Privacy Policy periodically. Any changes will be posted on www.amsmachinery.in, and customers will be notified via email or SMS.
9. Contact Us
For any concerns related to data privacy, security, or policy clarifications, reach out to us:
At AMS Machinery, we are dedicated to providing affordable pouch packaging machines while ensuring that your personal and business data remain 100% secure. 🚀