Privacy Policy

1Information We Collect

When you interact with AMS Machinery — through our website, phone, email, WhatsApp, or in person — we may collect the following information necessary to serve you:

• Personal details: Name, contact number, email address, business name, and city
• Enquiry details: Product interest, production requirements, budget range, and other information you choose to share
• Transaction information: Billing address, GST details (if applicable), and payment-related information collected via our authorised payment partners
• Technical data: Browser type, device information, and pages visited (collected automatically for website analytics)

2How We Use Your Information

We use the information you provide solely for legitimate business purposes, including:

• Responding to your enquiries and providing product recommendations
• Processing orders, invoices, and payment transactions
• Coordinating delivery, installation, and after-sales support
• Communicating updates regarding your order or service requests
• Improving our products, services, and customer experience
• Complying with applicable legal and regulatory requirements

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3Data Sharing & Disclosure

We share your information only with trusted partners who help us deliver our services, and only to the extent necessary:

• Payment Processors: Razorpay and other authorised gateways for secure payment handling
• Logistics Partners: Transport and courier companies for delivery coordination
• Service Engineers: Our trained team for installation and maintenance
• Legal & Regulatory Authorities: When required by applicable law

All partners are obligated to maintain the confidentiality of your information.

4Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Payment transactions are processed through PCI-DSS compliant gateways, and sensitive information is handled with appropriate safeguards.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and gather analytics. These help us understand how visitors use our site and improve our content. You can manage cookies through your browser settings.

6Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your data, subject to our legal and operational requirements
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below.

7Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites. We encourage you to review their privacy policies before sharing any information.

8Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

9Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts in Noida / Gautam Buddh Nagar, Uttar Pradesh.