Delivery Policy

1Order Processing & Production Commencement

Manufacturing of a machine commences only after the following are completed:

• Order specifications are finalised in writing
• Quotation is accepted by the customer
• Applicable advance payment is received and credited to our account
• Order acknowledgement is issued by AMS Machinery

Production scheduling, raw material procurement, and engineering planning begin upon completion of the above.

2Manufacturing Timeline

The standard manufacturing timeline depends on the machine model, configuration, and complexity. Typical timelines range from 15 to 45 working days from the date of order confirmation and advance receipt.

Specific timelines are confirmed in writing in the order acknowledgement issued at the time of booking. The customer is advised to refer to the agreed timeline communicated for their specific order.

3Payment Milestones

Payments for orders are structured in milestones, the details of which are confirmed in writing at the time of order placement. Manufacturing and dispatch of the machine are subject to receipt of payments at each stage as per the agreed schedule.

The order remains on hold and the dispatch is not undertaken until the agreed milestone payments are received in full. Any delay in payment by the customer will correspondingly extend the delivery timeline, and AMS Machinery shall not be held liable for such delays.

4Dispatch & Inspection

Once manufacturing is complete and the machine has cleared internal quality checks, the customer is notified of dispatch readiness. The customer may, at their option:

• Visit our Noida facility for pre-dispatch inspection of the machine
• Authorise a representative to inspect on their behalf
• Request video documentation in lieu of physical inspection (where feasible)
• Accept dispatch based on AMS Machinery's standard quality assurance

Once dispatched, the customer is deemed to have accepted the machine in its tested and approved condition.

5Logistics & Transportation

AMS Machinery offers logistics coordination across India through reputed transportation partners. The following terms apply:

• Transportation, freight, loading, and crane charges are borne by the customer
• Local handling and movement charges from our facility to the transport hub are additional
• Insurance during transit, if required, is to be arranged by the customer at their cost
• Customer may arrange their own transportation by direct pickup from our Noida facility
• Door-to-door delivery requirements, if any, are charged separately based on location

Detailed logistics charges are confirmed at the time of dispatch readiness based on the destination and chosen transport mode.

6Delivery Timeline

Delivery to the customer's location depends on the destination, transport partner, and route. Typical transit times are:

• Delhi NCR: 1-2 working days
• Northern India (UP, Punjab, Haryana, Rajasthan, Uttarakhand, etc.): 3-5 working days
• Other major cities (Mumbai, Pune, Ahmedabad, Indore, Bhopal, Lucknow, etc.): 5-8 working days
• South & East India (Bangalore, Chennai, Hyderabad, Kolkata, etc.): 7-12 working days
• Remote and far-east locations (North-East, hill stations, etc.): 10-15 working days

These timelines are indicative and may vary based on transport partner availability, route conditions, and unforeseen circumstances.

7Receipt & Acknowledgement

Upon receiving the machine, the customer is required to:

• Inspect the outer packaging for any visible transit damage
• Sign the delivery challan / receipt acknowledging receipt
• Report any visible damage to the transporter and AMS Machinery within 48 hours
• Photograph and document any concerns at the time of unpacking

Claims regarding transit damage raised after 48 hours of receipt cannot be entertained.

8Installation & Commissioning

Standard installation and commissioning at the customer's site is provided as part of the order, subject to mutually agreed terms. Site preparation — including electrical connections, foundation, water supply, and utility arrangements — must be completed by the customer prior to installation.

Installation visits to remote locations or sites without proper site readiness may attract additional charges, communicated separately.

9Delays & Force Majeure

While AMS Machinery makes every effort to deliver within the agreed timelines, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Raw material supply disruptions
• Component non-availability from third-party vendors
• Transportation strikes, road closures, or weather conditions
• Government or regulatory directives
• Force majeure events (natural disasters, pandemics, civil disturbances, etc.)
• Delays caused by the customer in approvals, confirmations, or payments

AMS Machinery shall not be liable for any compensation, penalty, or claim arising from such delays. The customer shall be kept informed of significant delays as they arise.

10Risk & Title Transfer

Risk in the goods passes to the customer upon dispatch from our facility. Title and ownership of the machine pass to the customer upon receipt of full payment as per the agreed terms. Until full payment is received, AMS Machinery retains a charge over the machine.

11Governing Law & Jurisdiction

This Delivery Policy is governed by the laws of India. Any dispute arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts in Noida / Gautam Buddh Nagar, Uttar Pradesh.